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Feedback & Complaints
Tell us what we’re doing well, where we can improve, or make a formal complaint.
We welcome all feedback. It helps us improve our service and put things right quickly when they go wrong. You can use this page to share a compliment, a suggestion, or a formal complaint about your experience with Dr Paraiso.
What you can expect
• We will acknowledge your feedback within 3 working days
• For complaints, we aim to provide a full response within 20 working days
• If we need longer, we will explain why and agree a new timescale with you
• We use all feedback to review our processes and improve the service”
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